Privacy Policy

LIBRE (hereinafter the "Company") complies with relevant laws, including the 「Personal Information Protection Act」, and establishes and discloses this Privacy Policy as follows in order to protect customers' personal information and to protect customers' rights and interests regarding personal information.

  • Article 1 Items of Personal Information Collected and Collection Methods

    The Company collects the minimum personal information necessary for providing services and for consultation, production and after-sales care, etc.

    ① Consultation reservations - Required items: name, contact number, preferred visit date and time - Optional items: email address, preferred designs and consultation requests ② Payment of reservation deposits For payment of the reservation deposit and confirmation of payment, payment and transaction-related information such as the payment amount, payment date and time, and payment approval and cancellation history may be processed. Payment information such as card information is processed through the Toss Payments payment system, and the Company does not directly store information on payment methods such as card numbers. ③ Personalized consultation and production - Required items: ring size, design and order-related information - Optional items: information regarding hand shape, skin tone, jewelry usually worn, etc. Photographs and other materials that you provide directly for consultation or production may be used as reference materials for consultation and custom production. ④ A/S The following information may be processed for A/S and after-sales care of products. - Name - Contact number - Product and production-related information - Size information - Order and transaction-related information - A/S history ⑤ Automatically collected information The Company may use automatic collection devices such as cookies to improve the website usage environment, analyze visit statistics and ensure the stable operation of the website. Google Analytics is currently installed on the website, and through it the following access and usage information may be collected. - Browser and operating system information - Approximate access region - Date and time of visit - Referral source - Navigation path and time spent within the website - Online identifiers for identifying visitors, such as cookies and Client IDs - Other information necessary for service usage statistics Through Google Analytics, we do not collect reservation-related personal information such as the name and contact number that the customer enters directly during the reservation process; personal information entered through reservations is managed in a separate reservation database. ⑥ Methods of collecting personal information The Company collects personal information by the following methods. - Reservation applications on the website - Telephone - Consultation channels such as KakaoTalk - Provided directly by the customer during in-store consultations and the ordering process - Provided through the payment agency in the course of payment processing - Information automatically generated and collected in the course of using the website

  • Article 2 Purposes of Processing Personal Information

    The Company processes the collected personal information for the following purposes.

    ① Reservation and schedule management Receiving consultation reservations, confirming reservations, managing schedules and providing reservation-related notices ② Consultation and custom production Confirming the customer's consultation requests and design preferences, etc., and providing personalized consultation and production services ③ Payment and settlement of reservation deposits Confirming payment of reservation deposits, approving and cancelling payments and processing transaction-related work ④ Orders and production Processing of work necessary for the design, production, ordering and delivery of custom jewelry ⑤ A/S and after-sales care After-sales care of products, such as A/S, repairs and size adjustments, and provision of future A/S for the same product ⑥ Handling of inquiries, complaints and disputes Handling of customer inquiries, complaints and grievances, responding to disputes and verifying related facts ⑦ Service improvement and analysis of usage statistics Analyzing website usage and visit statistics and improving the services and the website usage environment ⑧ Marketing and advertising Where personal information is processed for marketing and advertising purposes, it is processed within the scope of separately obtained consent.

  • Article 3 Processing and Retention Period of Personal Information

    The Company destroys personal information without delay when the retention period of the personal information has expired or the personal information is no longer needed because the purpose of processing has been achieved.

    However, where personal information must be retained under other laws, it is retained for the period prescribed by such laws.

    ① Customers who did not visit after making a reservation Retained and used for 6 months from the reservation date, and then destroyed. ② Customers who received a consultation but did not proceed to a purchase or production Retained and used for 6 months from the date of the last consultation, and then destroyed. ③ Customers who paid a reservation deposit Reservation information and payment and transaction-related information necessary to confirm reservations and payments are processed. If the consultation is completed but no custom-order contract is concluded, the information is retained and used for 6 months from the date of the last consultation, and then destroyed. If, after a reservation, a custom-order contract is actually concluded through a visit to the store, the reservation deposit is treated as part of the custom order price for that transaction, and the customer is managed as an actual purchase or production customer. Where there is information that must be retained under relevant laws, it is retained for the period prescribed by such laws. ④ Customers who actually purchased or commissioned production The minimum personal information necessary for product production, confirmation of transactions and orders, product inquiries and after-sales care, etc. is retained until the processing purposes, such as the relevant transaction and after-sales care, are achieved. Necessary information such as name, contact number, product and production information, size, order and transaction history and after-sales care history is retained, and personal information that is no longer needed because the purpose of retention has been achieved is destroyed without delay. However, information that must be retained under relevant laws is retained for the period prescribed by such laws. ⑤ After-sales care customers The minimum personal information and after-sales care history necessary for the after-sales care of products are retained until the purpose of such after-sales care is achieved, and personal information that is no longer needed because the purpose of retention has been achieved is destroyed without delay. However, information that must be retained under relevant laws is retained for the period prescribed by such laws. ⑥ Customers who consented to marketing Where separate consent has been obtained for marketing and advertising purposes, personal information is processed for that purpose during the period for which consent was given. If consent to marketing is withdrawn, the use of personal information for that purpose is discontinued. However, where it must continue to be retained and used for other processing purposes or under relevant laws, it may be retained and used within the scope and for the period prescribed for such purposes or by such laws. ⑦ Retention under relevant laws Where there is personal information and transaction-related data that must be retained under relevant laws, the Company retains them for the period prescribed by such laws, and destroys them thereafter. Where there are transaction records subject to statutory retention obligations in relation to electronic commerce and mail-order sales, such records and related personal information are retained for the period prescribed by the 「Act on the Consumer Protection in Electronic Commerce, etc.」 and its Enforcement Decree. Where there are books and supporting documents subject to statutory retention obligations in relation to tax and accounting, such materials are retained for the period prescribed by relevant laws, including the 「Framework Act on National Taxes」. Personal information and materials retained under laws are used only within the scope of the retention purpose prescribed by such laws, and are destroyed without delay when the retention period expires or retention is no longer necessary.

  • Article 4 Provision of Personal Information to Third Parties

    In principle, the Company does not provide customers' personal information to third parties. However, the following cases are exceptions.

    1. Where separate consent has been obtained from the customer 2. Where there are special provisions in law or it is necessary to comply with legal obligations 3. Where investigative agencies or other relevant authorities make a request through lawful procedures and methods in accordance with the law
    Where personal information is provided to a third party, we will inform you of the necessary matters or obtain your consent in accordance with the procedures prescribed by relevant laws

  • Article 5 Entrustment of Personal Information Processing

    The Company entrusts personal information processing work as follows for the smooth provision of services.

    - Entrusted party: Toss Payments - Details of entrusted work: payment of reservation deposits, payment approval and payment-related work
    In accordance with the entrustment contract and relevant laws, the Company manages and supervises the entrusted party to ensure that personal information is processed securely. If there is any change in the entrusted party or the entrusted work, the relevant details will be disclosed without delay through this Privacy Policy.

  • Article 6 Procedures and Methods for Destroying Personal Information

    The Company destroys personal information without delay when the retention period of the personal information has expired or the personal information is no longer needed because the purpose of processing has been achieved. However, personal information that must be retained under other laws is stored separately for the relevant period and is not used for any purpose other than that prescribed by law.
    Procedure for destruction: - Personal information for which grounds for destruction have arisen is identified and then destroyed in accordance with internal procedures. Method of destruction: - Personal information in electronic file form: securely deleted so that it cannot be recovered or reproduced - Personal information in paper document form: shredded or incinerated

  • Article 7 Rights and Obligations of Data Subjects and Legal Representatives and Methods of Exercising Them

    You may exercise the following rights related to the protection of personal information against the Company.

    1. Request to access personal information 2. Request to correct personal information 3. Request to delete personal information 4. Request to suspend the processing of personal information 5. Withdrawal of consent to the collection and use of personal information
    You may exercise the above rights in writing, by email, by telephone or by other methods provided by the Company, and may also exercise them through a legal representative or a lawful agent. In accordance with relevant laws, the Company takes the measures necessary in response to requests for access, correction, deletion, suspension of processing, etc. of personal information, and informs you of the results. However, where other laws mandate the collection or retention of the personal information concerned, requests for deletion or suspension of processing of personal information may be restricted. In addition, upon receiving a request to correct or delete personal information, the Company restricts the use or provision of the personal information concerned in accordance with relevant laws and takes the measures necessary for its correction or deletion.

  • Article 8 Measures to Ensure the Security of Personal Information

    The Company implements the security measures required by relevant laws so that customers' personal information is not lost, stolen, leaked, forged, altered or damaged.

    ① Administrative measures - Operation of an internal management system for the protection of personal information - Personal information protection training for personal information handlers - Minimization and management of access rights to personal information ② Technical measures - Access control for personal information processing systems - Secure management of personal information - Management of access records - Application of security programs and security measures - Protective measures for the secure transmission and storage of personal information ③ Physical measures - Access control for places where personal information is stored - Protective measures for documents and storage media containing personal information
    Website reservation data and personal information are encrypted and stored and managed on the Company's dedicated secure database server built in a certified domestic Internet Data Center (IDC).

  • Article 9 Installation, Operation and Refusal of Devices that Automatically Collect Personal Information

    The Company may use automatic collection devices such as cookies to provide convenience in using the website, analyze service usage and ensure the stable operation of the website.

    Google Analytics is currently installed on the website, and in order to analyze website visit and usage statistics, information such as browser and operating system information, approximate access region, date and time of visit, referral source, navigation path and time spent within the website, and cookies (Client ID) may be collected.

    Through Google Analytics, we do not collect reservation-related personal information such as the name and contact number that the customer enters directly during the reservation process; personal information entered through reservations is managed in a separate reservation database.

    You may refuse or delete the storage of cookies through your web browser settings, etc.

    However, if you refuse the storage of cookies, some functions of the website or the usage environment may be restricted.

  • Article 10 Chief Privacy Officer

    The Company designates a Chief Privacy Officer as follows to take overall responsibility for work related to the processing of personal information and to handle customers' complaints and remedies for damages related to personal information.

    - Name: Park Chan-sung - Position: CEO - Telephone: 051-633-6542 - Email: [email protected]
    For inquiries, complaints, remedies for damages and other matters related to the protection of personal information, please contact us using the contact details above.

  • Article 11 Remedies for Infringement of Personal Information

    If you need to report or seek advice regarding an infringement of personal information, you may contact the following institutions.

    - Personal Information Infringement Report Center: 118 (no area code) - Personal Information Dispute Mediation Committee: 1833-6972 - Korean National Police Agency Cyber Crime Reporting System: 182 - Supreme Prosecutors' Office: 1301
    The names, contact details and operating methods of the above institutions may change according to the policies of the relevant institutions.

  • Article 12 Amendment of the Privacy Policy

    The Company may amend this Privacy Policy in accordance with changes in relevant laws, changes in services or changes in the methods of processing personal information.

    If this Privacy Policy is amended, the changes will be continuously disclosed through the website.

    In the event of significant changes, notice may be given by a separate method where necessary.

  • Effective Date of the Privacy Policy

    - Date of announcement: November 1, 2026 - Effective date: November 1, 2026 - Version: v1.0